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Where do your products come from?

We only source merchandise from socially responsible businesses with ethical manufacturing practices. 

Our branded products are manufactured in the United States, and Taiwan. Our products use only the most natural ingredients available and are verified Cruelty-Free and Vegan by

What is wrong with the bottle cap it seems to be stuck and I cannot press it without it closing itself?

All of the bottles of shampoo and body wash come factory sealed with a clear sticker around the bottle opening, if you do not remove this clear tape sticker, the button disc cap will not stay open.

Will my order get to me without any issues?

We use USPS (United States Postal Service), FedEx and DHL for deliveries inside the United States and abroad. All of our shipments leave the United States and will likely spend time in the customs for the country where the shipment arrives. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

Why don't you accept my currency?

Right now we're able to show dozens of global currencies to give you a sense of how our prices convert into other currencies. We're working to implement new payment systems that will allow us to accept not only different currencies, but also dozens of different regional payment systems. So while the content of your cart may currently be displayed in your local currency, the Gem Stores process all orders in USD at the most current exchange rate.

Why does my skin feel more wet and sticky after using the liquid soap ?

We've worked hard to ensure that this is the most natural product you've ever tried. Before using our product your skin has been accustomed to being dried out by the harsh chemicals and detergents from other brands. Using our liquid wash, the skin is left with its natural oils which may leave you feeling more moisturized or "sticky". This is typical. If you have any concerns please email us at for more information.

What about shipping and delivery?

Our fulfillment partner fulfills orders within 1 business day (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, Fedex, DHL). 

Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

Why only 6 ingredients?

It is our mission to reduce the amount of harmful chemicals we use to clean ourselves. While remaining as functional as the leading brands of natural skincare. We know that keeping the ingredients less than 6 will be not realistic in the future. Which is why future products will contain a few more ingredients, but using 1. Water, and 2. Sapindus Berry Juice Extract as the common base , that will not be "counted" in the 6 ingredients. 

Will this cure my eczema?

Our product is in no way shape or form a 100% cure for any disease or remedy. The intention of this product is to provide a cleaning agent that will not irritate or worsen any skin condition you or your household members may have. If you experience any allergic reaction please contact a medical doctor immediately!

What is LIFETIME VIP Membership what benefits are there?

The Lifetime VIP membership ($75 Alone) is a way to guarantee low pricing on our soap and skincare products for life. When purchased with the ONE YEAR SUPPLY. You will get exclusive pricing and membership as well as 10 bottles of the shampoo and body wash, and 10 bars of the unscented bar soap. You are welcome to not reorder at any time. But you will always get the exclusive pricing whenever you decide to login using VIP credentials. Please email us for more details.  

Why is the soap so watery ? I have to use a lot to get the amount of foam I want?

Using more is not bad, but it doesn't do anything for you in terms of cleaning. To get the desired foam you want either 1. Apply 5ml to a loofah and rub vigorously until it suds up . 2. Use a separate foaming pump container. Using mild hot water and a lot of friction in your hands can get the desired bubbles wanted. 

You can also use this as a bubble bath (30 ml or more required).